It is interesting to observe the clear parallel that exists with employment and education; in fact gamification has been presented as the future for recruitment in selection processes and as the key to involving children in education. So what does this mean in practice how can gamification be used in the field of customer experience bringing gamification to life the core of gamification is the interaction with one of the most basic elements of human behavior the search for rewards. A number of different mechanisms are typically used including a scoreboard and rewards which can be converted into 'currencies' to exchange goods and services real or virtual and present necessary objectives to the user.
Based on the idea that we are all naturally seeking power and status badges are used to also symbolize achievements which awaken the human instinct of .petition with leaderboards to recognize and promote friendly .petition between users. The collection of points prizes and leaderboards Mobile App Development Service as incentives are often seen in the food retail and especially in recent years health sectors. Fitbits are already part of the daily lives of millions of consumers measuring fitness levels against themselves and other users. from its traditional rewards.based platform to one based on individual capabilities as a result of data collection that allows .panies to offer personalized user.centered experiences.
This is not surprising if you take into account our daily lives; the proliferation of devices applications and different social networks increases our expectations about the digital consumer experience. How can banks apply gamification in the customer experience gamification is not a new concept for the finance sector; it has always been part of the fabric of banks and is now growing driven by customer behavior and digital capabilities.
發表於 2023-12-12 15:26:29
