How to quickly collect feedback from customers in a restaurant

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Without feedback, it may seem like everything is perfect in business. In fact, the dishes are brought by the cooled, the waiter smells of tobacco, and the chair by the window is generally shaken. If you don’t listen to your client, you won’t be able to make your business better. And so to shopify website design  earn more. But if your client really likes it, there’s a big chance he’s coming back again. Therefore, it is extremely important to receive feedback from customers, to quickly analyze it and solve the problem immediately.

Why do we need feedback at all?
The RAM from the client allows you to understand what is happening to the business while you are not on the spot. How much the staff are relaxed and how much all work processes are captured. In addition, feedback allows you to assess what customers like in your restaurant and what would cost to change.

In marketing, there is a whole direction to determine the customer’s attitude to the product. Large companies hire a separate specialist who collects and analyzes customer opinions about the product. All this in order to develop the product. To grow and earn more.


This is also important for the client. He feels that you are concerned about his opinion, that he is being cared for and listened to him. Therefore, such a client goes to the category of “loyal customers”, which is positively reflected in the company’s rating and online reviews in open areas (Yandex Cards, 2GIS, Google, Tripadvisor, etc.). Harvard Business School Researcher found, that the increase in the rating of the restaurant by one star in Yelp correlates with an increase in revenue by 5-9%.



Today, there are many ways to collect feedback from the client: both more traditional and automated. Let’s understand how they are different and which ones work more efficiently today.

The most effective ways to get feedback from customers
We would call them not only effective, but also the most proven! After all, to collect them, we asked our customers from the field of HoReCa to share with us work life hacks and tell how they interact with customers and what is the most operational way.